At Fresh Fusion, we take pride in delivering high-quality catering and event services with a strong focus on customer satisfaction. Due to the nature of our offerings, which include perishable food and customized event arrangements, we have outlined the following Return and Refund Policy.

1. Order Cancellation Policy

We understand that plans can change. If you need to cancel a confirmed order or booking:

  • 72 Hours Notice: Full refund if cancellation is made at least 72 hours prior to the scheduled event/service time.
  • 48–72 Hours Notice: 50% refund of the total amount.
  • Less than 48 Hours: No refund will be issued due to the preparation and scheduling involved.

To cancel your booking, please email us at [Insert Email] or call [Insert Phone Number] with your order/booking reference.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If an event is canceled by Fresh Fusion due to unforeseen circumstances, a full refund will be provided.
  • Product/Service Issue: If you are not satisfied with our service due to a specific concern (e.g., incorrect order, quality issue), please contact us within 24 hours of the event for resolution. Refunds or partial refunds may be issued based on the nature of the complaint.
  • Duplicate Payments: If you have accidentally made a duplicate payment, please contact us with proof, and we’ll process a full refund of the duplicate amount.

3. Non-Refundable Situations

  • Delays caused by customer unavailability or incorrect delivery/event details provided by the customer.
  • Dissatisfaction due to taste preferences if the food was delivered/prepared as agreed.
  • No-shows at booked events or services where staff/resources have already been dispatched or prepared.

4. How to Request a Refund

To request a refund, please provide:

  • Your name and contact details
  • Order or booking reference
  • Reason for the refund request
  • Any supporting images or documents (if applicable)

Email: [Insert Email Address]
Phone: [Insert Phone Number]

We aim to process all eligible refunds within 5–7 business days after reviewing your request.

5. Payment Gateway & Transaction Fees

Any payment gateway or transaction charges incurred during booking may be non-refundable, depending on the payment provider’s policy.

6. Changes to this Policy

Fresh Fusion reserves the right to update or modify this Return and Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Need Help?

If you have any questions about our Return and Refund Policy, please feel free to contact us:

Fresh Fusion
Email: [Insert Email Address]
Phone: 7997758795
Website: https://fusionfoood.com